Refund policy

We want you to love your purchase from The Feathered Fox. If something isn’t quite right, we’re happy to help.

Returns

The Feathered Fox accepts returns within 7 consecutive days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • Free from damage, stains, odors, or signs of wear

  • Returned with original tags attached

  • In the original packaging, when applicable

  • Accompanied by proof of purchase

To request a return, please contact us at thefeatheredfoxlbk@gmail.com within 7 consecutive days of receiving your order. Please do not send your return before receiving return instructions.

Store Credit

All approved returns are issued as store credit only. We do not offer refunds to the original payment method.

Once your return has been received and inspected, we will notify you whether your return has been approved. If approved, store credit will be issued for the eligible returned merchandise.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us at thefeatheredfoxlbk@gmail.com as soon as possible so we can review the issue and make it right.

Please include your order number and photos of the item and any damage, if applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Custom, personalized, or special-order items

  • Items that have been worn, washed, altered, or damaged after delivery

If you have questions about whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or item, you may return your original purchase, if eligible, for store credit and place a new order for the desired item.

If you have any questions about our return policy, please contact us at thefeatheredfoxlbk@gmail.com.